Welcome to Khilone Lelo. These Terms govern your access to and use of our website, products, and services (“Services”). By using the Services, you agree to these Terms.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use the Services.

2. Account Registration

• You may create an account to access certain features.
• You must keep your account details confidential.
• You must provide accurate and complete information.
• You are responsible for all activities under your account.

3. Products & Availability

• We display product details as accurately as possible.
• Availability may vary or change anytime.
• Prices and descriptions may be updated anytime.

4. Pricing & Payments

• Prices are in INR.
• Secure third-party payment gateways are used.
• Orders are accepted only after payment confirmation.

5. Orders & Cancellations

• Orders may be cancelled for fraud, unavailable items, or policy issues.
• Cancelled orders are refunded fully.
• Processed or shipped orders cannot be cancelled.

6. Shipping & Delivery

• Delivery timelines are estimates.
• Delays may occur due to courier or weather issues.
• Risk transfers to you after dispatch.

7. Returns, Exchanges & Refunds

Please refer to our Return Policy page for full details.

8. User Conduct

• Do not misuse or harm the Services.
• Do not hack or reverse engineer the website.
• Do not upload harmful or malicious content.

9. Intellectual Property

All content belongs to Khilone Lelo. Copying without permission is prohibited.

10. Third-Party Services

We use Shopify & other third-party tools whose terms also apply.

11. Disclaimer of Warranties

• Products are sold “as-is.”
• We do not guarantee uninterrupted service.
• We are not responsible for third-party failures.

12. Limitation of Liability

We are not liable for indirect or consequential damages under Indian law.

13. Indemnification

You agree to indemnify Khilone Lelo for misuse of Services or violation of Terms.

14. Governing Law

These Terms are governed by Indian law. Disputes will be handled in Delhi courts.

15. Changes to Terms

Terms may be updated occasionally. Continued use means acceptance.

16. Contact Information

Email: help@khilonelelo.com
Address: Shakarpur Khas New Delhi 110092