Refund policy

1. Cancellation of Orders

Most toy shops allow cancellation before the product is shipped. If you request cancellation before shipping, you usually get a full refund to your original payment method (e.g., bank card, UPI, wallet).
➡️ If the seller has already shipped the product, cancellation may not be accepted.

(This type of rule is common in many online stores — similar shops require cancellation before shipping.)

2. Return Eligibility

To be eligible for a return and refund/exchange:
✔️ The request is made within a specified period of delivery (often 7–15 days).
✔️ The item is unused, undamaged, and in original packaging.
✔️ You can show proof of purchase (order ID, invoice, receipt).
✔️ Tags and accessories that came with the product are still present.

Items that are damaged, defective, or not as described are usually returnable even if otherwise non-returnable.
(This type of condition is standard for many Indian online shops.)

3. Defective / Incorrect Products

If the toy you receive is:
🔹 Damaged — broken, cracked, not working
🔹 Defective — not functioning as expected
🔹 Wrong Item Delivered — different toy from what you ordered

You should contact the seller as soon as you receive the delivery (many policies require reporting within 24–48 hours).
The seller generally either:
• Replaces the product
• Offers a refund
• Offers exchange or store credit

You will likely need to provide photos of the damage/issue.

4. Refund Process

Once a return is received and inspected by the seller:
✅ The refund is processed
✅ Money is returned to the original payment method
👉 Time can vary (often 7–14 business days, depending on banking/UPI/credit card processes).

For cash on delivery (COD) orders, many sellers refund via bank transfer or store credit instead of returning cash at home.

What You Should Do for Khilone Lelo

Since the refund policy isn’t publicly available:

✔️ Check the official website of Khilone Lelo (if they have one).
✔️ Message their customer support or reach out via Instagram/Facebook/WhatsApp.
✔️ Ask them to send you their written refund & exchange policy before you buy.

This ensures you know:
➡️ Return window (days after delivery)
➡️ What’s refundable vs non-refundable
➡️ How refunds are issued (bank/UPI/store credit)
➡️ Return shipping cost rules